Delivering Service Through Excellent Communications
Over the last year, one of my goals has been
to improve service delivery to and communication
with our customers, and I wanted to take
this opportunity to update you on this initiative.
To begin, the City has undertaken a number of
efforts to enhance the level of information disseminated
to its residents and business owners.
For example, we recently unveiled a new
website that will serve as a primary source for
necessary information on doing business with
the City and provide timely news on city matters.
In addition, so that all of our customers
are aware of the laws and regulations facing
them, the City has spent considerable effort to
provide materials in both English and Spanish.
The City also created a Public Information
Officer position to provide a point person to
help residents who just don’t know where to
turn for municipal services, thereby decreasing
the amount of time they might spend navigating
through the system.
The City Council is tasked with making
sometimes very difficult decisions, and while it
is impractical to survey our customers prior to
each and every vote, we have tried to recently
expand the opportunities for public input, both
on a neighborhood level as well as city-wide.
The City has also sponsored more public informational
meetings than ever before, primarily
on development-related proposals and ideas.
For those who prefer talking in a less formal setting,
I began hosting “Coffee with the Mayor”,
which occurs on the third Saturday of each
month. This forum gives interested individuals
an opportunity to discuss issues important to
them, as well as find out what’s happening
throughout the City.
The early feedback from residents on these
initial efforts has been very positive, and we will
strive for continuous improvement. I welcome
any suggestions that you have to improve your
city’s communication efforts.
